Weather Arrangements

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Weather Arrangements

Rainstorm Warning:

Amber Rainstorm Warning / Thunderstorm Warning

  • Ark remains open, but some of the outdoor facilities will be closed.

Red Rainstorm Warning

  • Ark remains open, but some of the outdoor facilities will be closed.

Black Rainstorm Warning

  • If the warning is hoisted during opening hours, Ark remains open, but all of the outdoor facilities will be closed.
  • Management Office will announce to the public that Noah’s Ark will be closed.
  • If the warning is in effect before the Ark opens, the Ark will delay opening until 2 hours after the warning is lowered.
  • If the warning is lowered after 12:00 noon, the Ark will remain closed all day.

Typhoon Signal:

Typhoon Signal No. 1

  • Ark remains open.

Typhoon Signal No. 3

  • Ark remains open, but some of the outdoor facilities will be closed.

Tropical Cyclone Signal No.8 or above

  • The Ark is required to close as soon as possible.
  • If the signal is hoisted before the Ark opens, the Ark will delay opening until 2 hours after the signal is lowered and will have limited operations.
  • If the signal is lowered after 12:00 noon, the Ark will remain closed all day.

Hotel and Restaurant Operations in Inclement Weather:

  • Noah’s Ark Hotel & Resort and Harvest Restaurant will have limited operations under the above circumstances.

Exchanging Tickets:

  • No exchange for used tickets.
  • If the tickets cannot be used due to closure of the Park or inclement weather, it can be exchanged by writing to the Ticketing Office. (valid for THREE months)

Refund Arrangement of Ark Express Ticket:

  • In the case of typhoon or high wind, high wind management will be implemented in Tsing Ma Control Area, and the Ark Express service between Mong Kok and Noah’s Ark will be affected. Ark Express ticket holders who are unable to take the bus service due to service suspension may get a refund with arrangement as below:

Visitors who are not yet travelling to Noah’s Ark:

  • Those who purchased Ark Express tickets at Mong Kok MOKO's Customer Care Center, but are not yet travelling to Noah’s Ark, are eligible for a bus ticket refund at Noah’s Ark Ticketing Office after arriving Ma Wan.

Visitors who have already arrived at Noah’s Ark:

  • By presenting valid Noah’s Ark tickets, visitors who have purchased Ark Express tickets at Mong Kok MOKO's Customer Care Center or Ticketing Office, and have already arrived at Noah's Ark, are eligible for a refund of the unused return trip bus ticket at Noah’s Ark Ticketing Office. Round trip ticket holders can get a refund of HK$19; single trip ticket holders can get a refund of HK$20.
  • By presenting valid Noah’s Ark tickets and returning unused valid bus ticket,  visitors who received complimentary Ark Express tickets through Online Booking of admission ticket through Noah’s Ark Hong Kong Official Website are eligible for a HK$10 transportation subsidy at Noah’s Ark Ticketing Office for taking the public bus back to Kwai Fong Metroplaza.

Tourists who access to Noah’s Ark by public transport are not eligible for any refund and transportation subsidy.

For refund enquiry, please contact Ma Wan Park Limited by email: info@noahsark.com.hk or call at 3411 8888.

Remark: The above arrangements are for reference only. The Ma Wan Park Management reserves the right to make final decision without prior notice.

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